3-to-1 ratio of positive to negative – Leveraging challenges as opportunities – Developing flexibility – Learning from experience – Making connections for your support – Making connections to support others – Taking decisive actions – Looking for opportunities for self-discovery – Nurturing a positive view of yourself – Maintaining a hopeful outlook – Taking care of yourself – Being proactive – Heart stuff – Humour – You’re a survivor not a victim – The ‘question thinking’ method of problem-solving