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Diploma in Resilience Coaching Skills

Course Length: 2 Years (start at any time)
Qualification: Diploma in Resilience Coaching Skills
Course Fees: £2499.00

This qualification is for anyone interested in adding resilience coaching skills to their work portfolio. You will learn the underpinning theory of resilience coaching plus how to apply the skills in practice. The two-year course (you can complete it quicker) which you can start throughout the year, is delivered via blended learning (online and F2F) with full tutor support.

Who the course is for

The Diploma is suitable for public and private sector health and wellbeing professionals and anyone whose work employs helping skills or who wants to go into resilience coaching.  This course is for those who would like to be trained to the equivalent of QCF Level 5 of the Regulated Qualifications Framework e.g. foundation degree and is a substantive qualification for practice.

Professionals who have studied with us include: GPs, counsellors, complementary therapists, nurses (diabetic, theatre, hospice, general), occupational therapists, nutritionists, paediatricians, medical physiotherapists, personal trainers, yoga teachers, mental health workers, adult social care workers, health care support workers and rehab workers.

You could use what you learn on this course to: integrate into counselling, weave into a complementary therapy practice, enhance nursing skills, develop a business or leadership coaching practice, move into corporate resilience and wellbeing, improve a long-term-condition management service, develop resilience programmes for health and wellbeing charities, offer resilience coaching to NHS services, work with parents/families, develop a coaching service for young people, to enhance performance coaching, offer services to health clubs and spas or work with community organisations to improve the health and wellbeing of the community.

Course Outline and Modules

Stage One: Supervised Skills Developmentand Supported Distance Learning

Supervised skills development

You need to complete 40 hours of supervised skills development before you take on case studies. You complete this through accrued hours over seven or eight workshops.

You can start your workshops at any time of the year and can book onto any workshop as long as there are places available. You don’t have to attend consecutive workshops, however, you can only start your workshops after you have completed the first two modules.

Tip: If you can read The Coaching Manual by Julie Starr (available from Amazon) before you start your supervised skills development workshops, this would be very helpful to provide you with an overview of coaching skills.

Supported distance learning

You can go at your own pace for distance learning with the full support of your tutor.  This is designed to give you the underpinning knowledge you need in order to coach others.  Completed work is passed onto your tutor for marking and comment and returned to you together with the next module.

Module 1: Coaching Skills

Differences between coaching, counselling and mentoring – AC Coaching Competency Framework – AC Code of Ethics and Good Practice – How people learn – GROW Model – Other coaching models – Facilitating coaching sessions – Showing attention and interest – Using exploration skills – Showing understanding skills – Using action skills – Change management – Coaching management:  supervision, record keeping, confidentiality, insurance, data protection

Module 2: Cognitive Behavioural Coaching

Defining cognitive behavioural coaching – The 8-step process to using CBC in coaching – Step 1: Setting the Scene for CBC – Step 2: Problem Identification – Step 3: Goal Selection – Step 4: Choices & Consequences – Step 5: Exploration of Faulty Thinking – Step 6: Decision-Making & Action Planning – Step 7: Implementation – Step 8: Evaluation

Module 3: Resilient Mindsets

3-to-1 ratio of positive to negative – Leveraging challenges as opportunities – Developing flexibility – Learning from experience – Making connections for your support – Making connections to support others – Taking decisive actions – Looking for opportunities for self-discovery – Nurturing a positive view of yourself – Maintaining a hopeful outlook – Taking care of yourself – Being proactive – Heart stuff – Humour – You’re a survivor not a victim – The ‘question thinking’ method of problem-solving

Module 4: Understanding the Stress-Body Link

Psychoneuroimmunology timeline (PNI) – PNI and the immune-brain loop – Definitions of stress – Signs of stress – General Adaptation Syndrome – Positive and negative effects of stress – Acute and chronic stress – Human Function Curve model of stress – Other conditions which have the same symptoms as stress – Causes of stress – Who is at risk of stress – Change and stress – The brain’s response to acute stress – Stress effects on the immune system

Module 5: Behavioural Strategies for Resilience

Stages of change in managing behaviour – Emotional intelligence – Exposure Therapy – Goal setting – Conflict management – Nurturing yourself – Social support – Creativity

Module 6: MindBody Techniques and Resilience

Meditation – PMR – Breathing – Biofeedback – Mindbody techniques – Journaling – Visualisation – Guided imagery

Module 7: Lifestyle Interventions and Resilience

Time management – Environmental resilience – Sleep – Exercise/activity – Smoking cessation – Complementary therapies – Nutrition and diet – Talking therapies – Creating and implementing a health and wellbeing programme

Module 8: Developing Self Esteem in the Coaching Client

Defining self-esteem – Self acceptance – Defining confidence – Language of assertiveness – Values and rights – How to respond assertively – relationship and communication skills  – networking – making meaningful connections with others –giving and receiving kindness

Module 9: Mindfulness, Meaning and Resilience

Defining mindfulness – Physiological influence of mindfulness – Mindfulness in daily living – The link between wellbeing and human spirituality – Personal Meaning Profile – Coping Schemas Inventory – Making each day meaningful

Module 10: Embracing Change

Anxiety management – Managing challenge  – Personal control – Temporary V permanent

Module 11: Planning Skills

Problem-solving – goal setting – Action planning  – Creating a resilience development plan

Module 12: Personal Triggers and Interventions

Chronic illness e.g. diabetes – Stress-related health conditions e.g. high blood pressure – Emotional problems – relationship issues – Major life changes e.g. bereavement – Family stress e.g. parenting or caregiving – Social issues e.g. environment, low income,  isolation, discrimination, or sexual orientation – Post-traumatic stress after facing a life-threatening or traumatic event – Divorce or separation – Change in financial state – Changes in personal habits e.g. stopping smoking – Experiencing prejudice or discrimination – Lack of friends or support – time pressures – Moving home – Difficulties with neighbours – Living with someone with an alcohol, drug problem or other addiction – Studying

Module 13: Work-Related Triggers and Interventions

Redundancy –  Work-life balance –  Lack of control regarding work roles – Lack of support – Difficult colleagues – Unrealistic deadlines and expectations – Technology overload – Unmanageable workloads – Lack of involvement in decision-making – Lack of influence over performance targets – Lack of time – Aggressive management style – Lack of support from others – Isolation at work – Aversive behaviour e.g. bullying and harassment – Lack of understanding and leadership –  Others not pulling their weight – Others take credit for personal achievements –  Job insecurity – Long hours – Unsocial hours – Excessive travel – Work interfering with home/personal life – Inadequate training/resources to do the job – Primary interventions – Secondary interventions – Tertiary interventions


You can add modules from other courses for £59.00. The option includes learning material, a tutor-marked assignment and CPD certification.

You are required to keep a learning journal throughout the course. This records your personal and professional learning experiences related to the Diploma.

Stage Two:  Case Studies

Following module completion and your supervised skills development hours, you need to complete fifty hours of case studies. You complete all case studies in your own time and location, under remote supervision from your tutor.

Stage Three:  CPD and Course Evaluation


Potentially, depending on your lifestyle and discipline, this course could be completed in just over a year.

  • Stage 1: For each module, there is reading plus one 1000 word assignment.  Each module takes approximately 10-15 hours to complete so you could complete one assignment a week or fortnight.  For this stage, you are also required to attend supervised skills development workshops.  Stage 1 could be completed in a few months.
  • Stage 2:  This is 50 hours of case studies completed in your own time and location.  Case studies can run concurrently and could be completed within a few months.
  • Stage 3:  This is the quick formality of CPD reflection and course evaluation.

Course Accreditation

The course has undergone rigorous scrutiny to ensure it meets the criteria of each accrediting body and is equivalent to a QCF Level 5.


The Complementary Medical Association

Wellness Professionals at Work is an authorized course provider of the Complementary Medical Association (CMA). This course carries CPD points (1 point for every hour of study or skills development). The CMA also offers student membership which you can apply for while still studying and will gain the post-nominal letters SCMA. Upon graduation, you can apply for full CMA Membership “MCMA”.   CMA membership (as a student or graduate) also qualifies you for reduced insurance rates.


National Council of Integrative Psychotherapists

The NCIP is one of the longest established and prestigious societies of its type in the UK and enjoys an international reputation.  This course is an NCIP Accredited Diploma and you are eligible to join the NCIP as a student member when you begin the course.  At course completion, you can apply for full membership as long as you fulfil membership criteria.


Association for Coaching

A valuable benefit of the Advanced Diploma in Life Coaching Skills is the accelerated coach accreditation (Association for Coaching) scheme.  If upon successful completion of this course, you would like to apply for AC coach accreditation (foundation level), Wellness Professional at Work can help you by:

  • Easing your path through the coach accreditation process
  • Speeding up the assessment (AC prioritises applications from accredited AC coaching courses such as ours)
  • Eliminating coach accreditation resubmission fees
  • Saving you on the initial coach accreditation fees. Please note that there is a cost direct from the Association for Coaching to you for AC membership and coach accreditation status.

Membership – ISMA

Upon successful completion of the Diploma in Resilience Coaching, graduates can make application to become Associates of the International Stress Management Association (ISMA UK) subject to ISMA UKs usual terms and conditions of membership.

“I have gained improved academic confidence as a result of this course as well as increased self-esteem and lots of tools and techniques to use in my healthcare practice.” 



Each phase (of the course) addressed a specific need with the right blend of support and independent learning.  The case studies were essential to the learning process and brought everything together very nicely.  This was a top-notch course and I would highly recommend it to other potential students in the wellness and resilience space.

  Trevor Bethune

 Police officer, Canada


We are delighted to offer all Advanced Diploma students a free 30-minute marketing consultation with our marketing partner Kameleon Marketing. Kameleon Marketing offers affordable, flexible marketing services and consultancy for small businesses, sole traders, and start-ups. For more information about Kameleon Marketing visit

How the course is delivered

You can take up to two years to complete this course which is delivered through blended learning (a mixture of supported distance learning and supervised skills development).  You can start the course at any time of the year.

Resilience is your ability to adapt and bounce back when things don’t go as planned.

As a resilience coach, you form partnerships with clients to optimize health and well-being through developing and sustaining positive mindsets.  You help your clients enhance their self-motivation and self-regulation and assist to lever strengths, navigate the journey of change, and build psychological resources.

Laurel Alexander, your tutor for this course is the author of the Resilience Coaching Toolkit (certified by the CPD Certification Service and published by Pavilion Publishing and Media).

“Great book (& CD ROM) for resilience coaches.  Very comprehensive. I was a little cautious about spending £85 on one book. But all the coaching tools are on the CD ROM, which comes with the book.”

NEW BOOK published by Jessica Kingsley and written by Laurel Alexander – Integrative Wellness Coaching

“A welcome addition to any practitioner’s resources. This is a resource that will be called upon again and again. I cannot recommend it highly enough!” Jeannette Marshall, Director of Accreditation at Association for Coaching.

“Written by the brilliant Laurel Alexander, this book demonstrates a preventative approach to wellness which can be woven into our more traditional ways. An excellent read.” Ray Freeman BA(Hons) PGCE FNCIP, Director of Operations of the National Council of Integrative Psychotherapists

“This book is an indispensable guide for all practitioners. I would have loved to have had this when I was starting off, and I believe that Laurel Alexander has done the most outstanding job at bringing together some of the most important elements within integrative and complementary wellbeing coaching. Here at The Complementary Medical Association, we shall be recommending this book to all of our members wholeheartedly.” Jayney Goddard MSc FCMA FRSM, President, The Complementary Medical Association

“Against the backdrop of the impact of the pandemic, this is a timely and wise book, challenging the reader to look beyond outdated models of coaching and instead, to embrace an integrated and reflective approach to their work. What Laurel doesn’t know about wellness coaching isn’t worth knowing.” Su Orosa, Wellbeing Coach and Counsellor

Your Tutors

Laurel Alexander and Jo Permaul are the tutors on this course.


Joanne Permaul

Laurel, Director of Studies, is your facilitator on the supervised skills development workshops and your supervisor throughout your case studies.

Joanne Permaul

Jo is the distance learning support tutor for module assignments and your facilitator in the supervised skills development workshops.

You can meet Laurel and Jo at our Meet the Team page.


You will be assessed: during your supervised skills development, via assignments, case studies and reflective learning journal. View the recommended reading materials for this course.


Before you commit to this course, we would like to remind you of what makes our courses stand out: robust accreditation, the option of adding modules, personal tutor support, high level of self-development, group interaction, you can join at any time, well-designed learning material, patient and inspiring tutors, live coaching practice, flexible pace.

Your fee of £2499 covers:

  • CPD recognition from the Complementary Medical Association
    accreditation from the National Council of Integrative Psychotherapists
  • opportunity to apply for full membership (AC, NCIP, ISMA and CMA) upon criteria fulfilment
  • access to our Wellness Community on Circle
  • study-buddies
  • learning materials
  • over 200 hours of distance learning tutor support
  • 40 hours of supervised skills development
  • 30 minutes of marketing consultation
  • occasional Wellness Professionals at Work members newsletter
  • discounts in courses and 1:1 coaching
  • 50 hours of supervised case studies
  • supportive mentorship
  • student membership of the Association for Coaching (AC) for 12 months.
  • Free group supervision is included however if you would prefer 1:1 this requires a small fee per session


By installment

Pay an initial £499 upon enrolment plus 16 standing order instalments of £125.

Up front with discount

You are welcome to pay up front and enjoy a 5% discount, making the fee £2374.

You can pay by bank transfer or online.

Use this currency convertor for the investment in your national currency.


If you would like to enrol on this course, make payment using the button below and complete the enrolment form that follows. If you experience any problems please send us an email:

Contact Jo if you wish to pay in instalments or make a bank transfer arrangement.


What the students say


Here’s what some of our Diploma Students have said:

“This course is the best thing I have ever done. It covers such a wide range of topics. Each building on the previous one. It’s a real opportunity to develop and build a worthwhile career. The assignments and reading really helps to understand and broaden knowledge of the topics.”


Employee engagement specialist

“I have gained improved academic confidence as a result of this course as well as increased self-esteem and lots of tools and techniques to use in my healthcare practice. I have also gained a good understanding of the stress management process and made huge strides in my own personal development and self-healing as well as gained a clearer picture of what I want to my future to be.”


“It has been a truly holistic learning experience for me that I would recommend to anyone else. I have learned so much from a great tutor.”


Medical dispenser and freelance masseuse

“I have been able to pull together strands of what I already do into something more formal, comprehensive and cohesive.”



“I cannot express in words what an amazing experience this course has been and what an inspiration you are as a teacher and therapist.”


IT management and Reiki Master/Teacher

“This course has changed my ability to deal with myself and the situations I find myself in. I have learnt to step back and look at what’s going on objectively and to think of outcome solutions rather than be embroiled in my emotional responses.”


“Thank you for all your encouragement, understanding, patience and knowledge!!”


Chiropodist and reflexologist


“I am delighted with how this course has panned out. The blended learning approach means I am in control of my learning and can fit my studies in perfectly around my busy life without feeling too much pressure. This makes the studying really enjoyable and I have plenty of time to take it all in. I have found the course material fascinating and the one-to-one tutorials with Laurel have been invaluable. The combination of theory and practical work has been a perfect balance and I would thoroughly recommend this course.”



“It was a pleasure learning from Laurel who is a great tutor and coach. Her style is unique and she is extremely patient. One can see that she is passionate and really gives 100% of herself in this course. She helped me complete the course in a very short period of time and I am very grateful.”

Sofia Souiri

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