Diploma in Resilience Coaching Skills
Course Length: 2 Years (start at any time)
Qualification: Diploma in Resilience Coaching Skills
Course Fees: £2499.00
This qualification is for anyone interested in adding resilience coaching skills to their work portfolio. You will learn the underpinning theory of resilience coaching plus how to apply the skills in practice. The two-year course (you can complete it quicker) which you can start throughout the year, is delivered via blended learning (online and F2F) with full tutor support.
Who the course is for
The Diploma is suitable for public and private sector health and wellbeing professionals and anyone whose work employs helping skills or who wants to go into resilience coaching. This course is for those who would like to be trained to the equivalent of QCF Level 5 of the Regulated Qualifications Framework e.g. foundation degree and is a substantive qualification for practice.
Professionals who have studied with us include: GPs, counsellors, complementary therapists, nurses (diabetic, theatre, hospice, general), occupational therapists, nutritionists, paediatricians, medical physiotherapists, personal trainers, yoga teachers, mental health workers, adult social care workers, health care support workers and rehab workers.
You could use what you learn on this course to: integrate into counselling, weave into a complementary therapy practice, enhance nursing skills, develop a business or leadership coaching practice, move into corporate resilience and wellbeing, improve a long-term-condition management service, develop resilience programmes for health and wellbeing charities, offer resilience coaching to NHS services, work with parents/families, develop a coaching service for young people, to enhance performance coaching, offer services to health clubs and spas or work with community organisations to improve the health and wellbeing of the community.
Course Outline and Modules
Stage One: Supervised Skills Developmentand Supported Distance Learning
Supervised skills development
You need to complete 40 hours of supervised skills development before you take on case studies. You complete this through accrued hours over seven or eight workshops.
You can start your workshops at any time of the year and can book onto any workshop as long as there are places available. You don’t have to attend consecutive workshops, however, you can only start your workshops after you have completed the first two modules.
Tip: If you can read The Coaching Manual by Julie Starr (available from Amazon) before you start your supervised skills development workshops, this would be very helpful to provide you with an overview of coaching skills.
Supported distance learning
You can go at your own pace for distance learning with the full support of your tutor. This is designed to give you the underpinning knowledge you need in order to coach others. Completed work is passed onto your tutor for marking and comment and returned to you together with the next module.
Module 1: Coaching Skills
Differences between coaching, counselling and mentoring – AC Coaching Competency Framework – AC Code of Ethics and Good Practice – How people learn – GROW Model – Other coaching models – Facilitating coaching sessions – Showing attention and interest – Using exploration skills – Showing understanding skills – Using action skills – Change management – Coaching management: supervision, record keeping, confidentiality, insurance, data protection
Module 2: Cognitive Behavioural Coaching
Defining cognitive behavioural coaching – The 8-step process to using CBC in coaching – Step 1: Setting the Scene for CBC – Step 2: Problem Identification – Step 3: Goal Selection – Step 4: Choices & Consequences – Step 5: Exploration of Faulty Thinking – Step 6: Decision-Making & Action Planning – Step 7: Implementation – Step 8: Evaluation
Module 3: Resilient Mindsets
3-to-1 ratio of positive to negative – Leveraging challenges as opportunities – Developing flexibility – Learning from experience – Making connections for your support – Making connections to support others – Taking decisive actions – Looking for opportunities for self-discovery – Nurturing a positive view of yourself – Maintaining a hopeful outlook – Taking care of yourself – Being proactive – Heart stuff – Humour – You’re a survivor not a victim – The ‘question thinking’ method of problem-solving
Module 4: Understanding the Stress-Body Link
Psychoneuroimmunology timeline (PNI) – PNI and the immune-brain loop – Definitions of stress – Signs of stress – General Adaptation Syndrome – Positive and negative effects of stress – Acute and chronic stress – Human Function Curve model of stress – Other conditions which have the same symptoms as stress – Causes of stress – Who is at risk of stress – Change and stress – The brain’s response to acute stress – Stress effects on the immune system
Module 5: Behavioural Strategies for Resilience
Stages of change in managing behaviour – Emotional intelligence – Exposure Therapy – Goal setting – Conflict management – Nurturing yourself – Social support – Creativity
Module 6: MindBody Techniques and Resilience
Meditation – PMR – Breathing – Biofeedback – Mindbody techniques – Journaling – Visualisation – Guided imagery
Module 7: Lifestyle Interventions and Resilience
Time management – Environmental resilience – Sleep – Exercise/activity – Smoking cessation – Complementary therapies – Nutrition and diet – Talking therapies – Creating and implementing a health and wellbeing programme
Module 8: Developing Self Esteem in the Coaching Client
Defining self-esteem – Self acceptance – Defining confidence – Language of assertiveness – Values and rights – How to respond assertively – relationship and communication skills – networking – making meaningful connections with others –giving and receiving kindness
Module 9: Mindfulness, Meaning and Resilience
Defining mindfulness – Physiological influence of mindfulness – Mindfulness in daily living – The link between wellbeing and human spirituality – Personal Meaning Profile – Coping Schemas Inventory – Making each day meaningful
Module 10: Embracing Change
Anxiety management – Managing challenge – Personal control – Temporary V permanent
Module 11: Planning Skills
Problem-solving – goal setting – Action planning – Creating a resilience development plan
Module 12: Personal Triggers and Interventions
Chronic illness e.g. diabetes – Stress-related health conditions e.g. high blood pressure – Emotional problems – relationship issues – Major life changes e.g. bereavement – Family stress e.g. parenting or caregiving – Social issues e.g. environment, low income, isolation, discrimination, or sexual orientation – Post-traumatic stress after facing a life-threatening or traumatic event – Divorce or separation – Change in financial state – Changes in personal habits e.g. stopping smoking – Experiencing prejudice or discrimination – Lack of friends or support – time pressures – Moving home – Difficulties with neighbours – Living with someone with an alcohol, drug problem or other addiction – Studying
Module 13: Work-Related Triggers and Interventions
Redundancy – Work-life balance – Lack of control regarding work roles – Lack of support – Difficult colleagues – Unrealistic deadlines and expectations – Technology overload – Unmanageable workloads – Lack of involvement in decision-making – Lack of influence over performance targets – Lack of time – Aggressive management style – Lack of support from others – Isolation at work – Aversive behaviour e.g. bullying and harassment – Lack of understanding and leadership – Others not pulling their weight – Others take credit for personal achievements – Job insecurity – Long hours – Unsocial hours – Excessive travel – Work interfering with home/personal life – Inadequate training/resources to do the job – Primary interventions – Secondary interventions – Tertiary interventions
OPTIONAL
You can add modules from other courses for £59.00. The option includes learning material, a tutor-marked assignment and CPD certification.
You are required to keep a learning journal throughout the course. This records your personal and professional learning experiences related to the Diploma.
Stage Two: Case Studies
Following module completion and your supervised skills development hours, you need to complete fifty hours of case studies. You complete all case studies in your own time and location, under remote supervision from your tutor.
Stage Three: CPD and Course Evaluation
*** HOW TO FAST-TRACK THIS QUALIFICATION ***
Potentially, depending on your lifestyle and discipline, this course could be completed in just over a year.
- Stage 1: For each module, there is reading plus one 1000 word assignment. Each module takes approximately 10-15 hours to complete so you could complete one assignment a week or fortnight. For this stage, you are also required to attend supervised skills development workshops. Stage 1 could be completed in a few months.
- Stage 2: This is 50 hours of case studies completed in your own time and location. Case studies can run concurrently and could be completed within a few months.
- Stage 3: This is the quick formality of CPD reflection and course evaluation.
FEATURES OF THE DIPLOMA IN RESILIENCE COACHING
- Flexibility: Start your course anytime throughout the year.
- Online supervised skills development: Learn how to deliver remote coaching via online video calls (one Tuesday and Saturday) under the supervision of an expert tutor. You will also receive coaching yourself, meet fellow students and discover new techniques.
- Face-face supervised skills development: Face-to-face group workshops are held bi-monthly (Saturday) in London UK where you can develop your coaching skills under expert supervision, meet fellow students, have coaching yourself and learn new techniques.
- Accreditation and credibility:
- – Student membership of the Association for Coaching (AC) for 12 months.
- – Accreditation from the National Council of Integrative Psychotherapists (NCIP).
- – CPD recognition from the Complementary Medical Association (CMA).
- – There is the opportunity to apply for full membership of the NCIP, and CMA upon qualification depending on criteria fulfilment.
- Online community: Access to our Wellness Community on Circle where you can share resources, ask questions, share successes, ‘advertise’ for co-coaching partners or case study volunteers and gain access to cutting-edge industry news.
- Materials: Learning materials.
- Tutor support: Quick turnaround for queries and marking (one week) with support by email, phone and online. You are constantly encouraged with quality feedback and challenge.
- Marketing consultation: Included in the course fee is a 30-minute marketing consultation with Karan Hopper of Kameleon Marketing.
- Access to discounted courses: As a student and then as a graduate with Wellness Professionals at Work, we would like to give you discounts on any future courses with us.
- Access to discounted coaching: As a student and then as a graduate with Wellness Professionals at Work, we would like to give you discounts on personal and professional 1:1 coaching.
- Study-buddy: As well as buddying up with your fellow students, you have the choice of working alongside a graduate from one of our coaching courses who will support, guide and encourage your learning journey.
- Access to TOTUM PRO: Wellness Professionals at Work is an approved training provider for the TOTUM PRO discount card which is designed with professional learners at its heart to combine convenience and affordability with the best possible benefits. This access is available only to students on any of the Diploma courses.
- CPD points: You gain one CPD point for each hour of study on this course.
Course Accreditation
The course has undergone rigorous scrutiny to ensure it meets the criteria of each accrediting body and is equivalent to a QCF Level 5.

The Complementary Medical Association
Wellness Professionals at Work is an authorized course provider of the Complementary Medical Association (CMA). This course carries CPD points (1 point for every hour of study or skills development). The CMA also offers student membership which you can apply for while still studying and will gain the post-nominal letters SCMA. Upon graduation, you can apply for full CMA Membership “MCMA”. CMA membership (as a student or graduate) also qualifies you for reduced insurance rates.

National Council of Integrative Psychotherapists
The NCIP is one of the longest established and prestigious societies of its type in the UK and enjoys an international reputation. This course is an NCIP Accredited Diploma and you are eligible to join the NCIP as a student member when you begin the course. At course completion, you can apply for full membership as long as you fulfil membership criteria.

Association for Coaching
A valuable benefit of the Advanced Diploma in Life Coaching Skills is the accelerated coach accreditation (Association for Coaching) scheme. If upon successful completion of this course, you would like to apply for AC coach accreditation (foundation level), Wellness Professional at Work can help you by:
- Easing your path through the coach accreditation process
- Speeding up the assessment (AC prioritises applications from accredited AC coaching courses such as ours)
- Eliminating coach accreditation resubmission fees
- Saving you on the initial coach accreditation fees. Please note that there is a cost direct from the Association for Coaching to you for AC membership and coach accreditation status.
Membership – ISMA
Upon successful completion of the Diploma in Resilience Coaching, graduates can make application to become Associates of the International Stress Management Association (ISMA UK) subject to ISMA UKs usual terms and conditions of membership.
“I have gained improved academic confidence as a result of this course as well as increased self-esteem and lots of tools and techniques to use in my healthcare practice.”
S.E.
“Each phase (of the course) addressed a specific need with the right blend of support and independent learning. The case studies were essential to the learning process and brought everything together very nicely. This was a top-notch course and I would highly recommend it to other potential students in the wellness and resilience space.”
Trevor Bethune
Police officer, Canada
FREE 30 MINUTE MARKETING CONSULTATION
We are delighted to offer all Advanced Diploma students a free 30-minute marketing consultation with our marketing partner Kameleon Marketing. Kameleon Marketing offers affordable, flexible marketing services and consultancy for small businesses, sole traders, and start-ups. For more information about Kameleon Marketing visit www.kameleon-marketing.com.
How the course is delivered
You can take up to two years to complete this course which is delivered through blended learning (a mixture of supported distance learning and supervised skills development). You can start the course at any time of the year.
Resilience is your ability to adapt and bounce back when things don’t go as planned.
As a resilience coach, you form partnerships with clients to optimize health and well-being through developing and sustaining positive mindsets. You help your clients enhance their self-motivation and self-regulation and assist to lever strengths, navigate the journey of change, and build psychological resources.
Laurel Alexander, your tutor for this course is the author of the Resilience Coaching Toolkit (certified by the CPD Certification Service and published by Pavilion Publishing and Media).
“Great book (& CD ROM) for resilience coaches. Very comprehensive. I was a little cautious about spending £85 on one book. But all the coaching tools are on the CD ROM, which comes with the book.”
NEW BOOK published by Jessica Kingsley and written by Laurel Alexander – Integrative Wellness Coaching

“A welcome addition to any practitioner’s resources. This is a resource that will be called upon again and again. I cannot recommend it highly enough!” Jeannette Marshall, Director of Accreditation at Association for Coaching.
“Written by the brilliant Laurel Alexander, this book demonstrates a preventative approach to wellness which can be woven into our more traditional ways. An excellent read.” Ray Freeman BA(Hons) PGCE FNCIP, Director of Operations of the National Council of Integrative Psychotherapists
“This book is an indispensable guide for all practitioners. I would have loved to have had this when I was starting off, and I believe that Laurel Alexander has done the most outstanding job at bringing together some of the most important elements within integrative and complementary wellbeing coaching. Here at The Complementary Medical Association, we shall be recommending this book to all of our members wholeheartedly.” Jayney Goddard MSc FCMA FRSM, President, The Complementary Medical Association
“Against the backdrop of the impact of the pandemic, this is a timely and wise book, challenging the reader to look beyond outdated models of coaching and instead, to embrace an integrated and reflective approach to their work. What Laurel doesn’t know about wellness coaching isn’t worth knowing.” Su Orosa, Wellbeing Coach and Counsellor
Your Tutors
Laurel Alexander and Jo Permaul are the tutors on this course.

Laurel, Director of Studies, is your facilitator on the supervised skills development workshops and your supervisor throughout your case studies.

Jo is the distance learning support tutor for module assignments and your facilitator in the supervised skills development workshops.
You can meet Laurel and Jo at our Meet the Team page.
Assessment
You will be assessed: during your supervised skills development, via assignments, case studies and reflective learning journal. View the recommended reading materials for this course.
Fees
Before you commit to this course, we would like to remind you of what makes our courses stand out: robust accreditation, the option of adding modules, personal tutor support, high level of self-development, group interaction, you can join at any time, well-designed learning material, patient and inspiring tutors, live coaching practice, flexible pace.
Your fee of £2499 covers:
- CPD recognition from the Complementary Medical Association
accreditation from the National Council of Integrative Psychotherapists - opportunity to apply for full membership (AC, NCIP, ISMA and CMA) upon criteria fulfilment
- access to our Wellness Community on Circle
- study-buddies
- learning materials
- over 200 hours of distance learning tutor support
- 40 hours of supervised skills development
- 30 minutes of marketing consultation
- occasional Wellness Professionals at Work members newsletter
- discounts in courses and 1:1 coaching
- 50 hours of supervised case studies
- supportive mentorship
- student membership of the Association for Coaching (AC) for 12 months.
- Free group supervision is included however if you would prefer 1:1 this requires a small fee per session
Payment
By installment
Pay an initial £499 upon enrolment plus 16 standing order instalments of £125.
Up front with discount
You are welcome to pay up front and enjoy a 5% discount, making the fee £2374.
You can pay by bank transfer or online.
Use this currency convertor for the investment in your national currency.
HOW TO ENROL ON THE COURSE
If you would like to enrol on this course, make payment using the button below and complete the enrolment form that follows. If you experience any problems please send us an email: admin@wellnessprofessionalsatwork.com
Contact Jo if you wish to pay in instalments or make a bank transfer arrangement.
What the students say
Here’s what some of our Diploma Students have said:
“This course is the best thing I have ever done. It covers such a wide range of topics. Each building on the previous one. It’s a real opportunity to develop and build a worthwhile career. The assignments and reading really helps to understand and broaden knowledge of the topics.”
Clair
Employee engagement specialist
“I have gained improved academic confidence as a result of this course as well as increased self-esteem and lots of tools and techniques to use in my healthcare practice. I have also gained a good understanding of the stress management process and made huge strides in my own personal development and self-healing as well as gained a clearer picture of what I want to my future to be.”
E
“It has been a truly holistic learning experience for me that I would recommend to anyone else. I have learned so much from a great tutor.”
SB
Medical dispenser and freelance masseuse
“I have been able to pull together strands of what I already do into something more formal, comprehensive and cohesive.”
Z
Reflexologist
“I cannot express in words what an amazing experience this course has been and what an inspiration you are as a teacher and therapist.”
Sam
IT management and Reiki Master/Teacher
“This course has changed my ability to deal with myself and the situations I find myself in. I have learnt to step back and look at what’s going on objectively and to think of outcome solutions rather than be embroiled in my emotional responses.”
B
“Thank you for all your encouragement, understanding, patience and knowledge!!”
Elaine
Chiropodist and reflexologist
“I am delighted with how this course has panned out. The blended learning approach means I am in control of my learning and can fit my studies in perfectly around my busy life without feeling too much pressure. This makes the studying really enjoyable and I have plenty of time to take it all in. I have found the course material fascinating and the one-to-one tutorials with Laurel have been invaluable. The combination of theory and practical work has been a perfect balance and I would thoroughly recommend this course.”
Suzanne
“It was a pleasure learning from Laurel who is a great tutor and coach. Her style is unique and she is extremely patient. One can see that she is passionate and really gives 100% of herself in this course. She helped me complete the course in a very short period of time and I am very grateful.”